Privacy Policy

Introduction

Loadz Laundry & Dry Cleaning ("we," "us," or "our") operates the website at loadzlaundry.com. This Privacy Policy explains how we collect, use, and protect information about you when you visit our website or use our services. By using our site, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

• Contact information — your name, email address, and phone number when you submit a contact or quote request form.
• Usage data — pages visited, time spent on the site, referring URLs, and browser/device type, collected automatically via analytics tools (with your consent).
• Email address — if you opt in to our email list through a sign-up form on the site.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Send you service updates, promotions, or newsletters (only if you opted in)
• Improve our website and understand how visitors use it
• Measure the effectiveness of our advertising campaigns
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

Cookies & Analytics

Our website uses cookies and similar tracking technologies. When you first visit, a cookie consent banner will ask for your permission before any analytics or advertising cookies are set.

If you accept, we use the following tools:

• Google Analytics 4 (GA4) — tracks page views, session data, and user behavior to help us understand how visitors use our site. Data is processed by Google LLC. See Google's Privacy Policy.
• Meta Pixel (Facebook Pixel) — tracks conversions and helps us measure the effectiveness of our Facebook and Instagram advertising. Data is processed by Meta Platforms, Inc. See Meta's Privacy Policy.

If you decline cookies, none of these tracking tools will be loaded. You can change your preference at any time by clearing your browser's local storage or revisiting the site in a private/incognito window.

Third-Party Services

Our website integrates with the following third-party services that may process your data:

• Cents — our online ordering platform at app.trycents.com. When you place an order, your data is subject to Cents' privacy policy.
• Google Maps — used to display our location. Subject to Google's Privacy Policy.

Data Retention

Contact form submissions are retained in our email inbox for as long as necessary to respond to your inquiry, and no longer than 2 years unless required by law. Analytics data is retained per the default settings of each analytics provider (26 months for GA4).

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate data.
• Deletion — request that we delete your personal data.
• Opt-out — opt out of marketing emails at any time by replying "unsubscribe" or using the unsubscribe link in any email.
• Cookie withdrawal — withdraw your cookie consent at any time by clearing your browser's local storage.

California residents may have additional rights under the CCPA. EU/UK residents may have additional rights under the GDPR.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out: